The School’s Complaints Procedure has a number of stages. However, most complaints can be dealt with satisfactorily at the first (informal) stage. This is usually by arranging to meet with the Headteacher (the School’s Complaints Co-ordinator), or another relevant member of staff (e.g the Special Educational Needs Co-ordinator).
If you wish to make a complaint it is important to follow this procedure through each stage of the process. The school will not embark upon a new stage in the process until the previous stage has been completed. It is important to emphasise that there can be no exceptions.
A record will be kept by the school of the process and outcome at each stage of the Procedure Schools and their Governing Bodies are responsible for receiving, investigating, and responding to complaints.
Enquiries to the Local Authority will be passed back to the school concerned.